SMS Opt-In & Consent
This page documents how customers consent to receive SMS messages from Lightspeed Labs and ReadyRing. We provide it for transparency, regulatory compliance, and carrier review verification. If you have questions about our SMS practices, contact us at support@lightspeedlabs.dev.
How Customers Opt In
Customers opt in to SMS through three distinct paths, each with affirmative consent collected and logged. We never send SMS without prior consent.
Path 1 — In-App Notification Settings (ReadyRing)
ReadyRing customers (businesses subscribed to our voice receptionist service) opt in to SMS notifications inside their ReadyRing account. After signing in, they navigate to Settings → Notifications, enter their phone number into a dedicated phone field, and check a consent checkbox before receiving any messages. The checkbox is unchecked by default. Below is a screenshot of the opt-in form.
Disclosure language displayed at the form
By checking this box and providing my phone number, I agree to receive recurring marketing, transactional, and service text messages from Lightspeed Labs and ReadyRing at the number provided. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. See our SMS Terms and Privacy Policy.
Path 3 — Appointment Confirmation via ReadyRing Voice Agent
When a caller phones a business that uses ReadyRing and books an appointment through our AI voice agent, the agent asks if they’d like a text confirmation. If they verbally consent, a one-time appointment confirmation message is sent on behalf of the business they called. Messages are strictly transactional and limited to one confirmation and (optionally) one reminder before the appointment.
Voice agent disclosure script (read verbatim during call)
“Great, I’ve booked you for [date/time]. Would you like a text confirmation sent to this number? I’ll send it from [Business Name]. Standard message and data rates may apply.”
How to Opt Out
Reply STOP to any message to immediately unsubscribe from all SMS messages. You can also email support@lightspeedlabs.dev to be removed from our SMS lists. Reply HELP at any time for assistance.
Sample Messages
Sample 1 — 2FA / Verification Code
Lightspeed Labs: Your verification code is 123456. Do not share this code.
Sample 2 — Account Notification (ReadyRing)
ReadyRing: You have a new voicemail from (555) 123-4567. Listen at app.readyring.ai/vm/abc123. Reply STOP to opt out.
Sample 3 — Customer Care / Appointment Confirmation (Path 3)
Acme Plumbing: Your appointment is confirmed for Tue 5/12 at 2:00 PM. Reply STOP to opt out, HELP for help.
Sample 4 — Marketing
Lightspeed Labs: Get a free website evaluation — see how your site is performing and where customer inquiries are slipping through. Visit lightspeedlabs.dev/ai-visibility-scan. Reply STOP to unsubscribe, HELP for help.
Keyword Behavior (STOP / HELP / START)
- STOP — Immediately unsubscribes your number from all further messages. You will receive a confirmation reply.
- HELP — Returns a help message with support contact information. Does not change your subscription status.
- START — Re-enables messaging if you previously opted out. A re-subscription confirmation is sent.